Rubbish Removal Belsize Park Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Belsize Park provides rubbish removal, waste collection and related services. By making a booking, you agree to be bound by these terms. If you do not agree, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means the rubbish removal and waste collection service trading as Rubbish Removal Belsize Park.
Customer means any individual, business, landlord, agent or organisation requesting or receiving services from the Company.
Services means any rubbish removal, waste clearance, waste collection, loading, transportation, recycling or disposal work carried out by the Company.
Waste means any items, materials or goods to be removed, collected or disposed of by the Company as part of the Services.
Site means the property, premises or location where the Services are to be carried out.
2. Scope of Services
The Company provides rubbish removal and waste collection services, including but not limited to household clearances, garden waste removal, office and commercial clearances, and general bulky waste removal. The exact scope of the Services will be confirmed at the time of booking or quotation.
The Company reserves the right to refuse to remove certain items, including but not limited to hazardous waste, medical waste, asbestos, chemicals, gas bottles, explosives, and any other materials which it is not licensed or insured to carry. The Customer is responsible for informing the Company in advance if any such items are present at the Site.
3. Booking Process
Bookings for rubbish removal and waste collection services can be made by telephone, email or other contact methods advertised by the Company. All bookings are subject to availability and acceptance by the Company.
The Customer must provide accurate and complete information when requesting a quotation or making a booking. This includes the type and approximate volume of Waste, access details, location of the Site, any parking restrictions, and any other relevant information that could affect the provision of the Services.
Any quotation provided by the Company is an estimate based on the information supplied by the Customer. The final price may be adjusted on arrival if the volume, weight, type of Waste or access conditions differ from those originally described. The Company will inform the Customer of any price adjustment before commencing work, and the Customer will have the option to accept or decline the Services at the revised price.
A booking is only confirmed once the Company has accepted it and, where required, the Customer has provided any requested deposit or card details as security for payment.
4. Access and Parking
The Customer must ensure that the Company has safe and clear access to the Site at the agreed time. This includes arranging any necessary parking permissions, visitor permits or loading access, and ensuring that the Waste is reasonably accessible for collection.
Any parking charges, congestion charges, tolls or penalty charges incurred as a direct result of providing the Services at the Site may be added to the final bill and are payable by the Customer.
If, on arrival, the Company cannot gain safe or reasonable access to the Site or the Waste due to circumstances within the Customer's control, the Company may treat this as a cancellation by the Customer and may apply a call-out or cancellation charge as described in these Terms and Conditions.
5. Customer Responsibilities
The Customer is responsible for confirming that they are the owner of the Waste or have the authority of the owner to arrange its removal and disposal. By using the Services, the Customer confirms that they have the right to give the Waste to the Company for removal.
The Customer must ensure that the Waste to be collected does not include prohibited, dangerous or hazardous items, unless specifically agreed in writing in advance and subject to any additional charges and regulatory requirements.
The Customer must ensure that the Site is safe for the Company's staff and contractors to work in. The Company reserves the right to refuse to carry out all or part of the Services if it considers that the working conditions are unsafe or pose a risk to health, property or the environment.
6. Pricing and Payment Terms
Prices for rubbish removal and waste collection services are generally based on the volume and type of Waste removed, the time taken, and any additional factors such as access difficulties or special handling requirements. Pricing details will be explained to the Customer at the time of quotation or booking.
Unless otherwise agreed in writing, payment is due in full immediately upon completion of the Services at the Site. The Company may accept payment by cash, debit or credit card, or other methods notified to the Customer.
For business and account customers, alternative payment terms may be agreed in writing, such as payment within a specified number of days from the date of invoice. In the event of late payment, the Company reserves the right to charge interest and reasonable recovery costs in accordance with applicable UK law.
The Company may require a deposit or card pre-authorisation prior to attending the Site. If the Customer fails to pay for the Services as agreed, the Company reserves the right to withhold removal of the Waste or to take appropriate action to recover any outstanding sums.
7. Cancellations and Amendments
The Customer may cancel or amend a booking by contacting the Company as soon as reasonably possible.
If the Customer cancels more than 24 hours before the scheduled appointment time, any pre-paid amount may be refunded at the discretion of the Company, less any reasonable administrative costs.
If the Customer cancels within 24 hours of the scheduled appointment time, or if the Company attends the Site and is unable to carry out the Services due to reasons within the Customer's control, the Company may charge a cancellation or call-out fee. This may be a fixed fee or a proportion of the estimated service cost, as notified at the time of booking.
The Company reserves the right to cancel or reschedule a booking if affected by circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness, or regulatory restrictions. In such cases, the Company will use reasonable endeavours to notify the Customer as soon as possible and offer an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellations or delays.
8. Performance of Services
The Company will provide the Services with reasonable skill and care, consistent with good industry practice for rubbish removal and waste collection in the United Kingdom.
Times for attendance at the Site or completion of the Services are estimates only and are not guaranteed. While the Company aims to arrive within agreed time slots, it accepts no liability for delays caused by traffic, access issues or other factors beyond its control.
The Company will determine the most appropriate way to load, transport and dispose of the Waste, including sorting for recycling or re-use where reasonably practicable.
9. Waste Handling and Regulations
The Company operates in accordance with applicable UK waste management laws and regulations. All Waste collected as part of the Services will be transported and disposed of using authorised facilities and methods, and in line with duty of care requirements under waste legislation.
Once the Waste has been loaded onto the Company's vehicle and payment has been made or agreed in accordance with these Terms and Conditions, ownership of the Waste transfers to the Company. The Company will then be responsible for its further handling and disposal, subject to its regulatory obligations.
The Customer must not request or encourage any activity that would breach waste regulations, including fly-tipping, unauthorised burning or disposal, misdescription of Waste, or use of non-licensed facilities. The Company will refuse any such request and may terminate the Services immediately without refund.
Where legally required, and where agreed in advance, the Company may issue waste transfer notes or other documentation to demonstrate lawful transfer and disposal of Waste. The Customer is responsible for keeping any such documents for their records.
10. Items Not Removed
The Company is under no obligation to remove items it considers unsafe to handle, excessively heavy beyond the capability of its staff or equipment, or prohibited under its licenses, insurance policy or relevant regulations.
If, on arrival, the Company discovers items which it cannot legally or safely remove, it will notify the Customer. The Company may, at its discretion, remove other agreed Waste items and charge for the portion of the job that can be completed.
11. Damage to Property
The Company will take reasonable care to avoid damage when carrying out the Services. However, the Customer must inform the Company of any fragile areas, surfaces or items that require special care, and ensure that access routes are cleared where possible.
The Company is not liable for fair wear and tear or for damage caused by the movement or removal of items in circumstances where there was an inherent risk of damage and the Customer agreed to proceed. This includes, for example, minor scuffs to walls or floors when moving bulky items through tight spaces.
Any damage or loss that the Customer believes has been caused by the Company must be reported to the Company in writing as soon as reasonably practicable, and in any event within 48 hours of completion of the Services, providing details and supporting evidence where possible.
12. Liability and Limitations
Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully limited or excluded under UK law.
Subject to the above, the Company's total liability to the Customer arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.
The Company will not be liable for any indirect, special or consequential losses, including loss of profit, loss of business, loss of opportunity, or any losses arising from delay or failure to perform the Services due to circumstances beyond its reasonable control.
The Customer is responsible for removing or retaining any items of value or importance before the Services commence. The Company accepts no liability for items that the Customer intended to keep but which were left mixed with Waste and not clearly identified to the Company's staff.
13. Customer Conduct
The Company expects all Customers and any persons at the Site to act in a respectful and non-abusive manner towards its staff and contractors. The Company reserves the right to withdraw its Services and leave the Site immediately if its staff are subjected to abusive, threatening or dangerous behaviour. In such cases, the Company may still charge for any time spent or costs incurred.
14. Privacy and Data
The Company will collect and use personal data from Customers only as necessary to provide rubbish removal and waste collection services, manage bookings, process payments and handle enquiries or complaints. Personal data will be handled in accordance with applicable UK data protection law.
The Company may record basic information about the nature of the job, waste collected and service location for operational, regulatory and accounting purposes.
15. Complaints
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible with full details of the issue. The Company will investigate and seek to resolve complaints in a fair and reasonable manner.
Raising a complaint does not remove the obligation to pay for Services already provided, but if a complaint is upheld the Company may, at its discretion, offer a partial refund, re-visit or other remedy.
16. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that specific service. Any changes will apply to future bookings only.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of rubbish removal and waste collection services, save that the Company retains the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its rights.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services. The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.
